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Welcoming address, motivating introduction
- Introductory round = Participants present themselves to the group
- Expectations of the participants and trainer
Corporate identity / Company culture
- The necessity of intercultural understanding
- Behaviour model in international business
Preconditions for successful communication
- Accuracy and meaning of the first impression
- Self-assurance and model function
- Politeness as selection criteria
- Avoidable points of friction
- Career blockers — what can harm your career
Let’s make a deal — what you should know before negotiation
- Receiving guests and business partners
- Punctuality, knocking at the door, entering, leaving
- Receiving, greeting and addressing people
- Friendly handshake, eye contact, physical contact behaviour
- Exchanging business cards
- Accompanying the visitor through the company, who goes through the door first, going up the stairs, right or left?
Politeness as a sign of esteem
- Introductions (yourself, individual persons and groups)
- Addressing people correctly, dealing with titles — government titles, nobility titles, academic and church titles
- Small talk as an icebreaker, suitable conversation starters, taboo subjects
Dressing appropriately for international business
- Do’s and taboos — the numerous aspects of business dress
- Official dress code — formal, official, party
- Has casual Friday gone too far?
- Quality characteristics and key criteria of proper business dress
- Tips on decorum — selective use of expressive accessories
- Perfumes and colognes — ingredients and impact of scents
Audience
- International businessmen
Benefit
- This seminar will help you to avoid missteps and misunderstandings that plaque the world traveller.
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